Virtual collaboration is how people do business around the world today. From customer
interactions to internal meetings and training, unified communications plays a part.
Collaboration vehicles vary greatly, from online collaboration toolkits like WebEx™ and
Microsoft Lync® or Skype™ to dedicated services and appliances by Vidyo® or Cisco® or
standard IP services for telephone (VoIP) and video.
For environments where conference phones and PC audio applications must both be
supported, often two units take up table space: a VoIP conference phone, and a USB audio
device. The ability to bridge VoIP and USB calls easily in one unit has many benefits,
including eliminating the requirement of two units on the table (one for USB telephone and
PC audio applications and one for IP telephone) and the reduction in the footprint taken up
by both devices. This saves money and allows for a mixed VoIP and BYOD environment,
which is the reality of how things work today. Users have come to expect support for online
collaboration applications such as Skype™, Microsoft Lync®, Cisco Jabber®, WebEx™ etc.;
support for softphone applications (a software program for making telephone calls over
the Internet using a PC, rather than using dedicated hardware); and compatibility with
major telephony environments (on-premise or cloud-based IP PBX).
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