Conferencing has become an important part of today’s workforce. Developments in wireless broadband, smartphones and video communications make it possible to hold an audio or video conference almost anywhere with the right applications. One of the challenges companies in the conferencing segment face is ensuring the quality of the audio, video and network for participants across disparate locations. IR’s Prognosis for UC will support Microsoft Skype for Business Online, thus providing better visibility into the level of quality over conferences and making it possible to identify issues that might affect the performance across Skype for Business Online and other platforms.
As the corporate brand name of Integrated Research Limited, IR provides management solutions for critical IT infrastructure, payments and communications ecosystems for the leading banks, airlines and telecommunication companies in the world. The IR Prognosis platform is designed to give businesses insights about their infrastructure, as well as critical systems so they can ensure business continuity by delivering high availability and performance for millions of customers across the globe.
The new support for Microsoft Skype for Business Online in Microsoft Office 365 is going to give organizations the ability to provide better visibility into call and conferencing quality while addressing issues faster for on-premises, multi-vendor environments, and co-existing UC solutions from Cisco and Avaya.
“Microsoft is committed to providing to our customers the best experience possible through our Skype for Business solution, so we set very high standards for our partner solutions evaluated through the IT Pro Tools Program. We’re pleased that IR Prognosis for UC has been a certified product helping organizations plan, deliver, and operate a successful Skype for Business solution,” said Levon Esibov, Partner PM Director at Microsoft Corp.
According to the company, the decision to support the Microsoft solutions, including Skype for Business Online, was based on the growing investments by businesses in cloud-based technologies to address their communication and collaboration needs across the enterprise. With Prognosis for UC, organizations that are migrating to the cloud will have better user experiences and performance management insights, troubleshooting and root-cause analysis beyond the premises, including Office 365 users.
“Ensuring end-to-end visibility across an entire UC ecosystem is critical and by extending Prognosis capabilities into Skype for Business Online, our customers gain valuable insights to identify and remediate issues quickly regardless if they exist on-premises or in the cloud,” said Kevin Ryder, Chief Marketing Officer at IR.
With IR Prognosis, organizations are able see the root cause of the problem that is causing the poor quality in conferencing communications and provide solutions to fix it.
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