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An excellent conference call should be devoid of audio issues such as unwanted noise,
echoing and periods when only one person at a time can speak and everyone else is
blocked out (a trait of half-duplex systems). Full-duplex systems allow interruptions and
permit simultaneous audio playback and capture.
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One of the biggest challenges UC administrators face is the lack of interoperability: no
single model exists for any-device-to-any-device via a common app. Each vendor offers a
different solution or proprietary platform (which can be server-based, on-premise, or cloud
mode).
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Trends in the UC community are moving away from large, costly, board-style conferencing
setups and toward less expensive, multiple smaller “huddle” rooms for collaboration and
conferencing.
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It’s an interesting dilemma because an architecture does have to be built from somewhere, and often, people architect based on business needs. This means building the architecture from the inside out to the end-points or end users. However, the end users should be the most important objective.
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With so many different ways of communicating today, people simply expect high quality audio. Compare the audio quality provided by early cell phones with the quality mobile phones deliver today in terms of clarity. This higher quality audio is what end users in a UC environment expect as well.
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Installing Skype for Business endpoints is most likely to be the simplest way forward, but it is worth considering the following before doing so.
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